Mobile / Sports
At 2gt99, your account data — from registration details to wallet activity — is handled with clear rules about what we collect, why we keep it, and how you can review or update it. Access to this platform and its features depends on your local law and eligible regions.
This policy applies to all data 2gt99 collects when you create an account, log in from your mobile browser, make a deposit via bKash or Bank Transfer, or contact our support team. We collect the information you provide directly — your name, contact details, and payment identifiers — as well as technical data such as device type, session timestamps, and IP address. We use this data to operate your account, process wallet transactions, verify your identity where required, and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors like bKash or Bank Transfer is limited to what those services need to complete your transaction; their own privacy terms govern how they handle it on their end. We retain account records for as long as your account is active and for a period after closure as required by applicable rules. You may request a copy of the data we hold about you, ask us to correct inaccuracies, or raise a question about how your information is used by reaching our support team through the contact routes listed on this page. Availability of all features depends on your local law and eligible regions.
Payment identifiers linked to bKash transactions are shared only with bKash to process your deposit. We do not store your full bKash PIN or credentials.
Bank Transfer details you submit are used solely to match and confirm your deposit. Account numbers are stored in encrypted form and not shared beyond transaction processing.
When you access 2gt99 from your phone browser, we log session data including device type and connection timestamp to protect your account from unauthorised access.
Messages you send to our support team are stored to help resolve your query and improve our service. They are not used for marketing without your consent.
This policy covers data 2gt99 directly controls. Some parts of your experience — third-party payment processors, external links, or game content from studios in our lobby — operate under their own terms. Knowing the boundary helps you understand who to contact when a question arises.
Covered. Registration data, login history, session records, and account wallet activity all fall under this policy. You can request a review of these records through our support route.
Partially covered. We hold the transaction record on our side; bKash and Bank Transfer hold their own records under their respective privacy terms. Contact us for the 2gt99 side of any transaction query.
Covered. Data generated by your interaction with our lobby, game categories, and navigation — such as session duration and page visits — is collected and governed by this policy.
Not covered. External payment processors, game studios, and any linked sites operate independently. We are not responsible for how those services handle your data once you interact with them directly.
You have real choices about the data 2gt99 holds on your account. If you want to see what information we have stored — your registration details, wallet history, or contact records — you can submit a data access request through our support channel and we will respond with the records we hold. If any detail is wrong, such as a contact number or name spelling, you can ask us to correct it; send the correction request with your account identifier so we can locate the right record quickly. For questions about how a specific piece of data is used, our support team can walk you through the relevant part of this policy. If you decide to close your account, we will retain certain records for the period required under applicable rules, after which they are removed from active systems. All requests are handled through the contact routes on this page — no separate form or third-party portal is needed.
Submit a data access request via our support channel. Include your registered contact detail so we can locate your account and return the relevant records promptly.
Send the correction — name, contact number, or other registered detail — along with your account identifier. We will update the record and confirm the change.
If you are unsure why a particular piece of information was collected or how it is used, contact support with the specific detail in question and we will explain the purpose.
You may request account closure at any time. We will confirm what data is retained post-closure and for how long, in line with applicable rules for your region.
For any privacy-related question — data access, corrections, or account closure — use the contact routes below. We aim to respond through the same channel you used to reach us. Availability depends on your local law and eligible regions.
Open the chat widget on any page of the site while logged in. Describe your privacy query and include your account identifier so the team can pull up your record.
Send your request to the support email address listed in your account settings page. Use the subject line 'Privacy Request' and include your registered contact detail.
The Help section inside your signed-in account lists current contact options and response guidance. Check there first for the most up-to-date route for your region.
We apply standard security measures to the data stored on your account — encrypted storage for sensitive fields, session tokens that expire after inactivity, and access controls that limit which internal systems can read your records. Cookies on this site are used to keep your session active, remember your language preference, and measure which parts of the lobby you visit most. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how the site functions on your device. We do not use cookies to track you across unrelated third-party sites. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route so we can review the session log and take the appropriate steps.
Sensitive account fields — including payment identifiers and contact details — are stored in encrypted form. Plain-text credentials are never written to our databases.
Session and preference cookies keep your account working smoothly. You can review and adjust cookie permissions in your browser at any time; essential session cookies cannot be disabled without affecting login.
Active account data is kept while your account is open. After closure, records are held for the period required under applicable rules, then removed from active systems.
When this policy changes in a material way, we will post a notice on the site. Continued use of your account after the notice period means you have seen the updated terms.
These questions cover what we hear most from account holders about data, access, and their rights under this policy.
We collect the details you enter during registration — name, contact information, and the payment method you link, such as bKash or Bank Transfer. We also log technical data like your device type and session timestamps to keep your account secure.
Your bKash transaction identifier is shared with bKash only to process the deposit. We store a transaction reference on our side for your account record, but your bKash PIN and full credentials are never collected or stored by 2gt99.
Yes. Submit a data access request through our live chat or support email with your account identifier. We will compile the records we hold and return them to you through the same contact route.
Contact support via live chat or email, state the field that needs correcting, and provide the correct value along with your account identifier. We will update the record and confirm the change once it is done.
We share data only where necessary — with payment processors like bKash or Bank Transfer to complete transactions, and with service providers who help operate the platform. We do not sell your personal data. Each third party handles their portion under their own privacy terms.
After closure, we retain certain records for the period required under applicable rules for your region. Once that period ends, the data is removed from active systems. Contact support before closing if you want to know exactly which records are kept and for how long.